Hailvolt support

Questions, ideas or a bug? We would love to hear from you.

We usually answer within a few working days. If you report a problem, please tell us your device model, your Android version, the game version shown on the menu, and what happened.

Quick answers

How do I play?

Drag to move your hover cannon. It fires on its own. Dodge drones' lock-on lines, catch falling weapons, and tap the laser button when it is ready.

Where is my progress saved?

Only on your device, in the game’s private storage. Hailvolt has no accounts, so we do not have a copy and cannot restore progress lost by uninstalling the game or changing phones. If device backup is on, your phone’s own Google backup may include it.

How do I reset my progress?

Clear the game’s data. Open Settings → Apps → Hailvolt → Storage and tap Clear data (the wording can differ by device). This removes your best score, coins and upgrades, and it cannot be undone.

Why does the game show ads?

Hailvolt is free and supported by ads from Google AdMob. You may see occasional full-screen ads between runs, and optional rewarded ads that you choose to watch for a second chance or to double your coins. Ads never appear during play. The game has no in-app purchases.

How do I change my ad and privacy choices?

Open the game, go to the Hangar and tap Privacy choices. The button appears where a consent choice applies to you, for example in Europe, the UK and Switzerland. You can also reset your advertising ID in your device’s ad settings. Details are in the privacy policy.

Does the game work offline?

Yes. You can play with no connection. Ads need the internet, so with no connection no ads are requested and rewarded offers will not pay out.

The game is slow or crashes

Try closing other apps and restarting the game. If it keeps happening, email us with your device model and Android version so we can look into it.