Lumo Pop support

Questions, ideas or a bug to report? We can help.

Please include your device model, system version, game version and the level where the issue happened.

Quick answers

How do I aim and swap bubbles?

Drag on the board to aim and let go to shoot. Tap Lumo or the launcher to swap the loaded bubble with the next one.

Where is my progress saved?

Your levels, stars and settings are stored on your device. There is no game account or server copy held by us. Your phone's backup may restore some progress; see the privacy policy for details.

Does the test version have ads or purchases?

No. The current test version has neither ads nor in-app purchases. If a future release adds advertising, its store listing and privacy policy will be updated.

How can I remove my saved progress?

On Android, clearing Lumo Pop's app storage removes its local progress. On iPhone, deleting the app removes its local data. This cannot be undone through the game; a separate device backup may retain an older copy.

The game is slow or stops responding

Close and reopen the game. If the issue continues, email us with your device details and what happened. Do not send passwords or other sensitive information.