Nova Squad support

Questions, ideas or a bug? We would love to hear from you.

We usually answer within a few working days. If you report a problem, please tell us your device model, your Android or iOS version, and what happened.

Quick answers

Where is my progress saved?

Only on your device, in the game’s private storage. Nova Squad has no accounts, so we do not have a copy and cannot restore progress lost by uninstalling the game or changing phones. On Android, if device backup is on, your phone’s own Google backup may include it.

How do I reset my progress?

Clear the game’s data. On Android open Settings → Apps → Nova Squad → Storage and tap Clear data (the wording can differ by device). On iPhone, delete the game and install it again. This removes your levels, stars, coins and upgrades, and it cannot be undone.

Why does the game show ads?

Nova Squad is free and supported by ads from Google AdMob. You see a banner on the main menu, occasional full-screen ads after a won level, and optional rewarded ads that you choose to watch to revive your squad or double your coins. Ads never appear during play or when the game starts. The game has no in-app purchases.

How do I change my ad and privacy choices?

Open the game, go to Settings and tap Privacy options. The button appears where a consent choice applies to you, for example in Europe, the UK and Switzerland. You can also reset your advertising ID in your device’s ad settings. Details are in the privacy policy.

Does the game work offline?

Yes. You can play with no connection. Ads need the internet, so with no connection no ads are requested.

The game is slow or crashes

Try closing other apps and restarting the game. If it keeps happening, email us with your device model and system version so we can look into it.